TrekFriendly Guide Charter

Before departure, I contact participants through the outing's discussion thread to explain conditions, answer concerns and help arrange car sharing. I include everyone, especially those coming alone. The human experience matters as much as the scenery.

I adapt the pace to the group's actual ability and leave nobody alone at the back. At departure I check the essential equipment announced: suitable footwear, water and rain protection. I prepare the route, an up-to-date first-aid kit, a means of raising the alarm and an alternative route suitable for the conditions.

I encourage the group to leave no waste, respect wildlife's peace and protect pastureland. I use permitted access points and make sure gates and fences are closed after passing through.

I use participants' contact details only for the booked outing and its associated obligations. I do not divert a booking initiated on TrekFriendly or use those details to solicit participants directly in order to bypass the platform and agreed commission. Necessary practical contacts and the exercise of legal rights remain permitted. Any sanction requires established facts and the procedure in the guide terms. Private conversations are not subject to general monitoring.

I submit genuine supporting documents for advances, record their use and report supplier refunds actually received. I return unused or recovered funds when a documented obligation is established, following the notification and objection procedure. A missing document or supplier loss does not automatically become a debt. I share only the documents explicitly selected for the financial file; traveller refund rights remain independent of this recovery.