Contact

For any question about the platform, a booking, an account or a trip: write to us. It is the same address for hikers and for guides.

Before payment, there is no direct messaging with the guide: the most frequently asked questions are answered in advance in the FAQ and in the FAQ for each hike, at the bottom of its page. If your question is not covered, it reaches us at info@trekfriendly.com and we forward it to the guide.

Once your booking has been paid, you join the departure forum, where you can talk directly with the guide and other participants.

Access, correction, deletion, portability: a request to rgpd@trekfriendly.be is enough. The details of the collected data and their purposes are in our privacy policy.

For a complaint, write first to info@trekfriendly.com and include the relevant booking details. We will work with you to find an amicable solution.

If the consumer dispute remains unresolved, you can contact the Consumer Mediation Service after this first step, or write to contact@mediationconsommateur.be.