Deposit and balance

Registering for a Sunday hike is free: nothing is paid on TrekFriendly. If an outing involves practical costs (meals, car-sharing), you settle them directly with the person concerned, outside TrekFriendly.

For a weekend, you pay online, at registration:

• your share of the holiday cottage, at cost: the cost of the accommodation divided among the places, which TrekFriendly collects in the organiser’s name and on the organiser’s behalf;
• a €15 platform fee, VAT included, which remunerates TrekFriendly for the registration tool and the payment.

Your registration is confirmed only once payment has been received. You receive a payment receipt.

Only the cottage is paid for in this way: transport and any other costs remain your responsibility and are arranged among participants.

The organiser advances the deposit and the balance to the cottage; TrekFriendly reimburses these advances on presentation of the invoices. What then remains of all the shares of the cottage is returned to you after the weekend, to each person in proportion to their share.

Deposit, or paying in one go

If your booking comes to €500 or more and the departure is more than 70 days away:

• you pay a deposit of 40% of the price at booking;
• the balance is debited automatically 70 days before departure, from the payment method used;
• you are notified by email 5 days before the debit.

In all other cases, you pay the total price at booking. The payment schedule is shown before you pay.

Example: a €1,000 trip, booked 4 months in advance, gives rise to a €400 deposit at booking, then a €600 debit 70 days before departure.

If the balance debit fails

You are reminded by email. If the balance remains unpaid 7 days after its due date, the booking is cancelled as if you had cancelled it yourself on that date, under the cancellation scale. The retained amount never exceeds what you have already paid, and if your deposit exceeds what is due under the scale, the surplus is refunded to you.

The price and your money

The price is set by the guide and is all-inclusive. You pay no service fee, no supplement is added after booking, and the price cannot be increased.

Everything you pay stays with TrekFriendly until 3 days after the last day of the trip. Refunds are made by TrekFriendly, from these funds, without depending on the guide.

You pay the agency, never TrekFriendly. If the agency confirms your request, you receive the total amount to pay, the payment method and the payment deadline.

The price displayed is the agency’s public price, with nothing added by TrekFriendly. Follow only the payment instructions in the agency’s confirmation, and check the agency’s name and the address of the payment website before paying.